Análisis del Clima Laboral en una institución del sector de la salud en la provincia de Pichincha-Ecuador

Abstract

The analysis of the work environment positions itself as an essential tool in human talent man- agement, offering a comprehensive view of the environment where employees carry out their activities. It not only measures employee satisfaction but also identifi es factors affecting their performance and well-being at work. The methodology used was descriptive and comparative across the years 2019 (pre-COVID-19 lockdown), 2022 (during the pandemic period), and 2023 (post-critical phase of the pandemic). The survey model designed by Place To Work was em- ployed during these periods. The purpose of this research was to analyze the work environment and the attitudes of administrative, operational, and support staff at a private clinic in the province of Pichincha.

The results reveal that before the lockdown, there was an average of 24% of employees com- pletely satisfied with the work environment. During the lockdown, this percentage decreased to

12%, and by 2023, there was a recovery with an average of 20% of satisfied employees. This highlights the impact and imbalance experienced by employees in emotional, professional, and personal terms. The affected variables include teamwork, communication, upward motivation, alignment of employee vision with strategy, task allocation, upward feedback, and sense of be- longing at work. Addressing these challenges involves not only analyzing the work climate but also establishing systems and practices that promote constant evolution towards a healthier and more productive work environment.